Sales Engineer
ABM Marking Services Ltd, Business 2 Business Sales Rep ON
& Off Premise – 2799 South Belt West, Belleville, IL
JOB SUMMARY:
Neware has been committed to providing world-class testing solutions for the
batteries and capacitors since 1998. We adopt SAP as our ERP system and comply
with ISO9000 quality management standard. More than 3000 battery testers have
been purchased by USA customers. In order to better service our existing
customers and expand our sales, Neware has set up our North America branch,
located at Belleville, IL. This Sales Engineer will be responsible for the
customer service regarding customers’ demand, and basic technical questions.
ESSENTIAL FUNCTIONS:
-
Practice proper
telephone etiquette and be able to receive, route,
and setup conference calls between customers and higher tiered specialist.
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Provide
professional advices about the equipment to potential and current customers,
understand their needs, and give professional recommendations from technical
level based on customers' demands.
-
Instruct
customers to conduct the installation and test, and answer customer’s
questions about the products.
-
Receive,
analyze, resolve, direct, and document customer problems according to
prescribed procedures.
-
Identify, track,
account for, and properly maintain the related records and shall properly
store all project related data
-
Attempt to
resolve all customer equipment’s issues/problems at his/her level and be able
to escalate matters beyond his/her control to the
appropriate technical support staff and application specialists for resolution
assistance.
Requirement:
-
Electrical,
Physics, Chemistry, or related college degrees are preferred.
-
English speaker
with good verbal, persuasion ability.
-
Related
experience in battery test/ manufacturing, or technical certifications will be
a plus.
-
Warm-heated,
able to interact professionally with clients
-
Background check
will be performed before the employment.
Job Type: Full-time
Please review all application requirements before applying to ABM Marking.
Please send your resume with expected Salary to Jenny@abmmarking.com